FAQ & Site Info
~ EMAILING YOUR PERSONALIZED JPG & PDF FILES ~ After placing your order, the digital files will be sent to you via email typically within 24 business hours after order placement, but usually within a few hours after I've received ALL customization (UNLESS the store is experiencing a high volume of orders or it's the weekend/holiday). On the occasion I 'email' you files from my gmail account and don't receive a bounced email on my end letting me know that the file(s) did not transmit successfully, I will consider the order 'sent'. Please be sure to check your spam/junk folder for my email(s) as my clients have found them there from time to time. Invitetique is not responsible for email providers experiencing technical issues in receiving my emails as they are a completely different vendor and often times have glitches when they upgrade features to their services. Because all files are digital, you can print as many copies as you'd like from home or a photo lab. (No printed materials will be mailed to you.) If you don't have Adobe Reader to open the PDF files, you can download it free at www.adobe.com.
Due to the nature of my products I CANNOT accept returns or exchanges of personalized items after finalized. If I made a mistake, please let me know and I will replace immediately. I want you to be completely satisfied with your purchase. INSTANT DOWNLOAD LISTINGS - FILES Like all digital stores, due to the automatic delivery of the digital files being sent to your Email account for printing, refunds and exchanges can obviously not be provided for instant download items. Buyer is responsible for reading the product details carefully before purchasing and if you have any queries please contact us BEFORE purchasing. THANK YOU. Items in the store are not for sale to third parties (ie event planning services) and will be cancelled/fully refunded. Purchaser agrees to these terms at point of purchase and has read this policy fully prior to purchasing.
NOTE TO BUYERS: NORMAL SHOPPE HOURS: Monday-Friday 8:30am-5:30pm EST Weekends: Occasionally (family time) Holidays: Family time (although you may see me working) • Orders submitted over the weekend may not be processed until Monday or Tuesday (depending on the volume of orders received over the weekend) in the order they were received.... and if all information has been received. Not having all information ready at time of purchase will delay the processing of your order. • Orders submitted over a holiday will be processed the following business day. ► REFUNDS & MODIFICATIONS TO ORDER ◄ Due to the nature of digital files and the design work involved, NO REFUNDS will be issued once an order has been placed. Orders are typically being worked on from the minute they come in and orders may not be cancelled, or personalization changed, once work begins. Please keep that in mind when ordering. Thank you!